I haven't received my parcel yet - what do I do?

In the unlikely event that you do not receive your parcel, please contact us within 30 days of dispatch.

We send emails with tracking references when we dispatch.

As all our parcels are tracked and require signatures we will be able to track it down immediately and advise you within 24 hours of the delay.

What are shipping costs?

Due to the weight of our products, shipping costs are higher to accommodate this. We calculate our costs based on weight, locations and number of packages to decide whether to send a box via courier (from £6.20+ VAT per box) to a pallet (from £33.00+VAT) 

If you order over £150.00 GBP - shipping is free to anywhere Mainland UK but does not include fragile products which may require pallet surcharges.
European shipping times will be cheaper and competitive to market.

We do not profit from shipping costs.

How long are your shipping times?

Our cut off times for same day dispatch on a working day are listed below; any orders placed after this time will be dispatched the following working day:
13.30pm - Standard Courier 
11.30am - Pallet Delivery 
Our selected courier is Parcelforce Tracked and requires a signature upon delivery.
Our selected pallet delivery carrier is Europa & Pallet Line and requires a signature upon delivery.
Once your order leaves your warehouse, delivery will be 1-2 working days (excluding Public and Bank Holidays) subject to product availability and unless specified otherwise.

Within Europe, our delivery is 2-4 working days. Outside Europe, this will depend on weight and country.

As we are based in a central location, our transit times can be severely reduced to anywhere else in the world.

For out of stock items, there is up to an 8 week delay dependent on location.

Please contact us for further information if necessary.

Where are you based? Can we collect from you?

We are based in Central London, UK but also have warehouses in Birmingham and Clacton-on-Sea.

Due to health & safety reasons our warehouses are not open to the public.

Bubblelicious Tea

Established in July 2010, the Bubblelicious Tea team have built our reputation up in the UK and Europe as having superb quality products with a customer service reputation to match. Now with more clients springing up internationally, we strive to ensure we always keep one step ahead of the trend. Our research and product sourcing has already taken us all around the world from the USA and Canada to Hong Kong and Japan that you can read about in our personalised blog - come and join us on our bubble tea adventure!

Contact Us

+44 (0) 203 856 5880
+44 (0) 7852 881881
+44 (0) 7852 885500
Bubblelicious Tea